Category: csm

What is CRM? Customer Relationship Management (CRM) is a technique for managing customer relationships. It is a method of establishing and improving customer-business relationships. Businesses are now using these techniques...

The goal of release management is to enable an organization’s systems and services to change in response to changing business needs.

The goal of release management is to enable an organization’s systems and services to change in response to changing business needs.

What is Service Now CSM? Customer Service Management (CSM) is a workflow or tool for optimally delegates and tracks all interactions with clients and customers. It is a powerful platform...