Category: csm

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What is the need for the CRM database and its benefits?

What is CRM? Customer Relationship Management (CRM) is a technique for managing customer relationships. It is a method of establishing and improving customer-business relationships. Businesses are now using these techniques...
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CRM Business Benefits and Technologies

The goal of release management is to enable an organization’s systems and services to change in response to changing business needs.

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Importance of Customer Information Management in document management

The goal of release management is to enable an organization’s systems and services to change in response to changing business needs.

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ServiceNow CSM Features

What is Service Now CSM? Customer Service Management (CSM) is a workflow or tool for optimally delegates and tracks all interactions with clients and customers. It is a powerful platform...