Category: itsm

The post-COVID environment benefits an organization that adapts Enterprise Service Management which brings them one step closer to digital transformation. Before knowing why we say this and how it would...

What is CRM (Customer Relationship Management)? Customer Relationship Management (CRM) is a method of managing client relationships that aid in the development of relationships between customers and businesses. Businesses primarily...

The Change Management application offers a systematic approach to controlling the life cycle of all changes, allowing for beneficial changes to be implemented with minimal disruption to IT services.

What is ServiceNow Asset Management? ServiceNow Asset Management helps in tracking the contractual, financial, and inventory details of devices and hardware including non-IT assets, over the course of their lifecycles....

What exactly is CMDB? CMDB (Configuration management databases) is a component of the ITSM system that serves as a data warehouse for information about IT environments and the components used...

ITSM or IT service management refers to planning, designing, delivering, and supporting IT services using people, practices, and technology. It is a combination of policies and procedures for IT service...