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Service Analytics

Improve your customer service performance with Service Analytics. Analyze metrics like first call resolution, agent performance, customer insights, and operational efficiency to optimize processes and enhance satisfaction. QBrainX helps you overcome the challenge of tracking and analyzing customer interactions and agent performance. Define relevant KPIs, set up Service Analytics in Salesforce, analyze data, and take action for improvement. Enhance your service levels, agent productivity, and customer satisfaction through data-driven insights.

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