ServiceNow: Implementation of HR Service Delivery

The case study highlights a customer in the IT services industry who faced challenges with their employee onboarding, offboarding, and ticket management processes. The existing SharePoint solution fell short in meeting the growing expectations of both the business and employees, resulting in dissatisfaction. To address these issues, the customer implemented ServiceNow Human Resource Service Delivery (HRSD) Application. The outdated on-premises system was replaced with a feature-rich platform that eliminated the need for extensive custom coding. The successful implementation of ServiceNow HRSD Application resulted in streamlined processes, improved employee experiences, and better overall management of HR and IT services.