By digitizing and automating siloed processes, we dramatically improve experiences for those who work for you and those who work with you.

ServiceNow Expertise

We have implemented multiple workflow solutions for fortune 500 companies of varied products CSM, ITSM, FSM, Portals, IRM, HRSD and ITOM.

IT Service Management (ITSM)


ITSM is a set of workflows and technologies that enables the development, delivery, and management of IT services to be as efficient as possible. It provides increased productivity, lowers costs, and improved end-user satisfaction. ITSM handles incidents, service requests, problems, and modifications that are usually related to an ITSM platform, such as ServiceNow.

IT Operation Management (ITOM)


The ITOM platform ServiceNow improves cloud utilization and reduces the organization’s expenditures. It also supports infrastructure management and the provision of services. In a single recording system, ITOM gathers and translates telemetry information throughout all your IT assets. Data are contained in the IT cloud and complicated container-based infrastructure, logs, metrics, and events. ITOM helps to enhance IT productivity, improve automated service, reduce failures, and cut development costs.

Governance, Risk and Compliance Management (GRC)


GRC (Governance, Risk, and Compliance) aids in the development of an integrated risk management module that responds to business risks in real-time. It aids in the integration of security and IT with a risk program that provides continuous monitoring, automation, and prioritizing. Inherent exposure to vulnerability and menaces, external laws and regulations supporting internal verification and validation, policy and compliance, which meet internal aims or targets in external legislation and regulations are applications of GRC.

HR Service Delivery (HRSD)


Using intelligent workflows, you can boost productivity by optimizing the employee service experience. Employees should have the correct experience no matter where they work.

Customer Service Management (CSM)


Customer Service Management (CSM) is a workflow or tool for delegating and tracking all interactions with clients and customers. It is a robust platform with the ability to quickly construct apps and interact with systems of record to expedite digital transformation in IT services.

Field Service Management (FSM)

FSM Features

Assisting field agents with task management, status, time management, and travel planning for all field-related activities. QBrainX helps organizations match the tasks of their field agents based on the skills, assignments, inventory, and geographical territory.

Our ServiceNow Capabilities

Implementation Services

Our ServiceNow implementation experts provide the guidance and support organizations in deploying, configuring, and customizing the ServiceNow platform to meet their specific business requirements and goals.

Advisory Services

Our ServiceNow experts with 15+ years of experience offer expert guidance and strategic recommendations to help organizations optimize the use of the ServiceNow platform and align it with their business goals and objectives.

Platform Assessment

Our expert teams will assess your platform on various aspects viz the implementation, configuration, and utilization of the ServiceNow platform within an organization. The assessment aims to assess the platform’s effectiveness, identify areas for improvement, and provide recommendations to optimize its usage.

Managed Services

Our ServiceNow Managed Services Support team provide ongoing support, maintenance, and optimization of the ServiceNow platform, ensuring its stability, performance, and alignment with business needs through expert assistance and proactive management.

Staff Augmentation Services

ServiceNow staff augmentation provides skilled professionals to supplement your existing team, enhancing productivity, expertise, and efficiency in ServiceNow platform implementation, development, configuration, and support.

ServiceNow:Implementation of ITSM

In this case study, a retail and manufacturing company in the USA faced technical debt and increased IT costs due to extensive customizations and the need for specialized teams to manage their platform.

ServiceNow: Implementation of ITSM-Domain Separation

This case study highlights a retail and manufacturing company in the USA facing technical debt and increased IT costs due to extensive customizations and the need for specialized teams to manage their platform.

ServiceNow: Implementation of HR Service Delivery

The case study highlights a customer in the IT services industry who faced challenges with their employee onboarding, offboarding, and ticket management processes.

Talk to us

Our expert team will assess your requirements and tailor solutions to meet your budget, organization goals and timelines.