We have implemented multiple workflow solutions for fortune 500 companies of varied products CSM, ITSM, FSM, Portals, IRM, HRSD and ITOM.
IT Service Management (ITSM)
ITSM is a set of workflows and technologies that enables the development, delivery, and management of IT services to be as efficient as possible. It provides increased productivity, lowers costs, and improved end-user satisfaction. ITSM handles incidents, service requests, problems, and modifications that are usually related to an ITSM platform, such as ServiceNow.
IT Operation Management (ITOM)
The ITOM platform ServiceNow improves cloud utilization and reduces the organization’s expenditures. It also supports infrastructure management and the provision of services. In a single recording system, ITOM gathers and translates telemetry information throughout all your IT assets. Data are contained in the IT cloud and complicated container-based infrastructure, logs, metrics, and events. ITOM helps to enhance IT productivity, improve automated service, reduce failures, and cut development costs.
Governance, Risk and Compliance Management (GRC)
GRC (Governance, Risk, and Compliance) aids in the development of an integrated risk management module that responds to business risks in real-time. It aids in the integration of security and IT with a risk program that provides continuous monitoring, automation, and prioritizing. Inherent exposure to vulnerability and menaces, external laws and regulations supporting internal verification and validation, policy and compliance, which meet internal aims or targets in external legislation and regulations are applications of GRC.
Customer Service Management (CSM)
Customer Service Management (CSM) is a workflow or tool for delegating and tracking all interactions with clients and customers. It is a robust platform with the ability to quickly construct apps and interact with systems of record to expedite digital transformation in IT services.
Our ServiceNow Capabilities
Our ServiceNow implementation experts provide the guidance and support organizations in deploying, configuring, and customizing the ServiceNow platform to meet their specific business requirements and goals.
Our ServiceNow experts with 15+ years of experience offer expert guidance and strategic recommendations to help organizations optimize the use of the ServiceNow platform and align it with their business goals and objectives.
Our expert teams will assess your platform on various aspects viz the implementation, configuration, and utilization of the ServiceNow platform within an organization. The assessment aims to assess the platform’s effectiveness, identify areas for improvement, and provide recommendations to optimize its usage.
Our ServiceNow Managed Services Support team provide ongoing support, maintenance, and optimization of the ServiceNow platform, ensuring its stability, performance, and alignment with business needs through expert assistance and proactive management.
Staff Augmentation Services
ServiceNow staff augmentation provides skilled professionals to supplement your existing team, enhancing productivity, expertise, and efficiency in ServiceNow platform implementation, development, configuration, and support.
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Our expert team will assess your requirements and tailor solutions to meet your budget, organization goals and timelines.