Our Customer Service Management
Customer Service Management (CSM) is a workflow or tool for delegating and tracking all interactions with clients and customers.
It is a robust platform with the ability to quickly construct apps and interact with systems of record to expedite digital transformation in IT services. Visual task assignment is a faster and easier workflow that provides an easy, graphical option to working with any ServiceNow application. The advantages of employing visual task assignments include the ability to view processes, modify the manner of working, and keep the state of the work or task up to date.
Features of CSM
Advantages of utilizing QBrainX's CSM
It reduces driven costs by half.
Automation of workflows and business rules.
Enhances client satisfaction.
Prevents consumer calls in advance.
Surprisingly good customer support functionality.
It is a very scalable solution.