Field Service Management

QBrainX helps organizations match the tasks of their field agents based on the skills, assignments, inventory, and geographical territory.

Our Field Service Management(FSM)

QBrainX helps organizations match the tasks of their field agents based on the skills, assignments, inventory, and geographical territory.

Field Service Management info image

Assisting field agents with task management, status, time management, and travel planning for all field-related activities.

Our platform enables you to conduct risk assessments, create custom job reports, schedule recurring tasks, and generate invoices in real-time. You can completely customize the way your business processes are run with our field service management software.

FSM Features

Better Customer Visibility

Customers can book appointments and receive text message updates on worker location and arrival time.

Automated Work Assignment

Work assignments are automated based on availability, proximity, and the parts and skills required.

Source and Parts Management

Utilize ServiceNow Asset Management as a centralized repository for assets in stock and inventory control.

Exceptionally Innovative

FSM assigns tasks to agents based on their abilities, geographic territory assignments, and inventory availability.

Seemless Work Orders

Integrate with ServiceNow Connected Operations, Customer Service Management, or IT Service Management to resolve faster.

Enhanced Insights

Use and customize pre-built reports and dashboards to gain real-time insight into utilization, capacity, customers and locations requesting work, and other metrics.

FSM Advantages

Our software was created with intelligence tools to allow us to quickly create a unique field service management software that is tailored to everyone and all industries.

  • Portal for end-user requests.

  • Engine for advanced technician recommendations.

  • Views of technicians, worksites, and drive time on the dispatch map.

  • Management of asset and part availability.

  • Improved call center agent workspace.

Talk to us about getting started