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    Webinar on Performance Analytics Fundamentals & Essentials

    This Webinar is intended for performance analytics administrators, business process owners, and power users who need deeper service insight using performance analytics. This may also be useful for service owners...

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    Webinar on ServiceNow CMDB, Discovery

    The CMDB is the ServiceNow database that stores information about all technical services. Within the CMDB, the support information for each service offering is stored in a Configuration Item (CI)...

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    Webinar on ServiceNow Customer Service Management

    Complex customer concerns must be resolved quickly and efficiently, by enhancing the customer engagement level through a virtual agent. This will increase a satisfactory increase in customer satisfaction while decreasing the cost.