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Webinar on ServiceNow Customer Service Management


Complex customer concerns must be resolved quickly and efficiently, by enhancing the customer engagement level through a virtual agent. This will increase a satisfactory increase in customer satisfaction while decreasing the cost.

Learn how our CSM Experts deliver proactive service by forecasting customer trends to our customers. Register for this exclusive webinar on Customer Service Management conducted by QBrainX.

Topics covered in this webinar:

  1. What is CSM and why to use it?
  2. Features of CSM
  3. Activation and Implementation of CSM
  4. The content and components of CSM
  5. Integration with other applications
  6. Setting up communication channels
  7. Routing and Assign customer service cases
  8. Agent Workspace

About the Speaker

Sandeep Bharate

ServiceNow Certified Implementation Specialist with more than 5+ Years of experience on ServiceNow platform. He had worked on ServiceNow development, implementation and customization for various modules like ITOM, ITSM, GRC, CSM, HRMS, HRSD. Sandeep has two major achievements: Firstly, configured and implemented CSM in a week, that helps customers faster onboarding. Secondly, configured and implemented ITSM in a week, that helped the clients/ customers for a very efficient process. Sandeep is a certified professional, well trained with ServiceNow CSM, ITSM, Application Development (CAD), System Administrator (CSA).